GOALS
Gain insights into long term nebulizer user experience.
Identify pain points using a nebulizer.
Understand what is most important for effective use.
Understand user behaviors around purchasing, using, cleaning, and storage.
METHODOLOGY
1-on-1 interviews.
Interviews running from 1 hour in length.
13 participants.
8 adult users on self and 5 parents with children that use a nebulizer.
From the UK and Germany.
Use a compressor and/or jet nebulizer
WHAT WE LEARNED
Our research uncovered key insights into how users engage with their nebulizers, highlighting opportunities to improve ease of use, comfort, and overall experience.
SETUP & LEARNING CURVE
While most users figured out assembly on their own, clearer instructions would help, especially for first-time users.
A CRUCIAL PART OF DAILY LIFE
For many, the nebulizer is essential for managing their health. It provides relief and independence, with some describing it as a calming or even meditative part of their routine. However, the setup process can disrupt this sense of ease if it takes too long.
CLEANING IS A HASSLE
Users struggled with cleaning, especially when it came to tubing and the medicine chamber. There’s uncertainty about whether everything is fully clean, and drying times can be inconvenient
PORTABILITY IS LIMITED
Most people use their nebulizers at home because they’re bulky and need to be plugged in. There is a need for a portable option that can be used outside the home
STORAGE IS AN AFTERTHOUGHT
Nebulizers often stay out in the open, near where they’re used. The included storage bags are rarely used because they don’t fit parts neatly.
COMFORT & ATTACHMENTS MATTER
Masks are the most common attachment, but fit issues and discomfort over time are a problem. Many users mentioned that the elastic bands stretch out and need frequent replacing.
LOOKS & SOCIAL PERCEPTION
Some users feel self-conscious about using their nebulizer in public. The medical look can feel stigmatizing, especially for children and those using their device outside the home.
